Dan -- tough as nails

"Hi, Ms. S___, this is Dan.

"Ms. S___, we're not going to be able to give you any furniture Friday. In fact, I've been talking to some people and it turns out that other people at CHO, people at St. Vincent de Paul, and county social workers all have very different understandings of your situation. I don't have the time or energy to sort through all this stuff. Let me suggest this: If you need furniture, get in touch with a social worker and have her get in touch with me. If she can clear up the confusion, I'm sure we can help you out."

Translation:

"Listen, you lying, thieving skunk: There's no way we're giving you any furniture. Not today. Not tomorrow. Not ever."